> ## Documentation Index
> Fetch the complete documentation index at: https://docs.albus.sh/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help, more runs, or access during the alpha.

Email [carlo@albus.sh](mailto:carlo@albus.sh). There is no ticket system in
alpha, and that address reaches someone who can change the platform.

Ask about:

* **Access** — send the Google address you sign in with.
* **More runs** — the alpha cap is [20 per organization](/alpha/limitations).
* **A limitation that blocks you** — this is what orders the beta work.
* **A bug** — include what makes it reproducible.

## What to include for a failed run

```bash theme={null}
albus status
albus sessions get <session-id>
albus sessions audit <session-id> --limit 50
```

Send the session id, the idempotency key of the run (the `idempotency_key` field
in the run's output), and the audit output. Between them they identify the run,
the agent revision it used, and where it stopped.

Never send an API key, a secret value, or a provider key. Albus never asks for
one — secret values cannot be read back out of the API at all.